FAQ

Is the calibration identical to that of my country?
  We encourage all our customers to use the size chart Milanoo to check the correct size before completing their purchase. This is to make sure you get exactly the size you need. Each article provides details in the measurement of the tile under the description.

 

Where are your products sent from?
  At this moment, BoutiqueGros has just had a warehouse located in Guangzhou China.

 

How to choose my size?
  You can find a detailed measurement on each product page.
The "one size fits all" does not necessarily fit all sizes, it means there is only one size for the product.
 

Where can I find your latest products?
  New products are updated daily on our site, click here to find the latest products downloaded.

 

Will the products sold be back in stock?
  If an item is marked as "out of stock", it will generally not be replenished since we have new arrivals every day. But you can also submit a ticket, we will do our best to communicate with the factory and update you later.


Which payment method do you accept?
   You can pay by Paypal, Western Union, Money Gram, Bank Transfer, Alipay (Domestic only)
Click here to find out more about our payment methods.
Http://www.Gooods.eu/Paiement-.html
How to use my wholesale balance7 to pay for the order?
 

How can I know if my payment has been received?
   Once your payment is received, we will send you a notification email to inform you of the order. You can also log into your ShopGros account account to check the status of the order at any time. If the payment has been received, the order status will show "Paid".

 

Do you ship to my country and I check shipping time and fees?
  We ship worldwide. But the shipping costs are related to 3 factors: shipping method, weight of your order, country of destination. We always offer the most appropriate shipping method for our customers to save money. More information about the shipping rate, like the transit time (does not include the order preparation time), it depends on the shipping method you choose. In general :
TOLL: 3-5 working days
DHL 3-5 working days
EMS 5-10 working days
Aramex 5-7 business days
China Post 20-30 business days
 

Are there any customs, duties or taxes I have to pay when I sign the package?
  BoutiqueGros does not add hidden fees to your order. The price you see in the checkout is the price of the item + shipping charges you will pay. However, there are some things that BoutiqueGros has no control over the ability to pay taxes when goods enter your country.


  Please note that all taxes / import duties are the responsibility of the buyer.
BoutiqueGros will not accept any responsibility for customs fees incurred.
Let us know if you have a special packaging or declare the value when placing your order.
 

How can I track my order?
  An email with a tracking number and a link to the email website will be sent to you once the order is shipped. It usually takes 1-2 business days for the tracking number to be delivered, so be patient.

 

Can I change my shipping information after placing the order?
  Yes, you can change your shipping information at any time before your order is shipped.
Just inform us of the new address and we will change it immediately.
Please contact our customer service to help you.
 

The tracking service shows that my package was delivered, but I did not receive anything. Why is it?
  If the consignee is absent when the courier attempts to deliver, the parcel could be deposited at the local post office or at a picking station, the condition of the parcel will also be changed to "Delivered". In this case, we suggest you collect your package from the post office or the pickup station as soon as possible. If you can not get your package, contact the shipping company to arrange pickup. You can contact us for help.

Wholesale: Introduction to the wholesale service

    1. MOQ: We have no minimum order quantity. We accept the order for even a defined product. Meanwhile, we offer discounts for bulk bulk sales. The more you buy the more discounts you get.

    2. Price: The price indicated on the site is the real price, the price is also for a set. You can get a lower price more competitive if your order quantity reaches a certain number. You can obtain more detailed information in our discount page.

    3. Services: Since we have a large number of product styles, we usually only have a small amount of production for a certain style, so a certain percentage shortage rate is normal, about 1%. When this happens, we will follow our processes to deal with shortages:

    a. Every afternoon at 17:00 GMT (East 8 District pm), we cut one, before orders paid for this time are processed the same day, after that date, orders will be processed the next day.

    B. When you encounter out-of-stock orders, we will notify you within 48 hours (subject to time to cut one) You can take two ways to process your order. The first method: we directly refund the price of products out of stock and the corresponding freight (corresponding to the volume / total number of goods transport), then we will send our order directly. After receiving the products you have ordered and verified, there is no problem on the products, we will refund you, you can choose to credit your account on your floor or we can refund it in your PayPal account. Note: We can not use Western Union for a refund.

    The second way: replace us, please advise us to remove the out of stock products from your order so that our system recalculates the value of your order, we will refund you directly to your balance account so that you can re-purchase our products. using balance, we will prepare them in 48 hours and ship them for you.

    C. If we do not receive your response within 48 hours, so as not to delay the processing of orders, we will deal directly with the first approach, we will refund the balance of your account on our site. Deliver directly and we'll send you an email to let you know, so if you need to withdraw from your PayPal account balance, you can let us know.

    4. If the quantity of your order is large enough (usually the total amount above US $ 5000), contact our online customer service, you will not be limited by the above terms of the wholesale service. For example, we can choose more favorable distribution services such as shipping, we will have a dedicated customer service to track your order to ensure that your order can be sent smoothly.

    5. For other outstanding issues, contact our online customer service 7 * 24 hours, we will be happy to serve you. Thank you!

 

 

 

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   If you are not satisfied with your purchase, you may be asked for a return or exchange based on your situation.

 

  All returned items must be in a brand new, unused condition and with original labels and packaging.

 

1. If you received a wrong article

   You have the option to

1) request to send the coupon in your next order,

2) return it for a full refund, or

3) redeem it for the correct item. Customers must confirm their eligibility for an exchange or return with Customer Service before sending the items. In many cases, you have 7 days after receiving your order to contact Customer Service and request a return or exchange.

 

2. If you received an item in the wrong color

  You are eligible for a full refund after Customer Service confirms that you received a wrong color. Color differences perceived due to the display settings of your computer monitor do not warrant a refund.

 

3. If an item is missing from your order

    Contact Customer Service to inform us that an item is missing from your order. When we confirm that something is missing, we offer a full refund of the item price and shipping costs or start processing a new one for your next order.

 

4. If your package is lost during shipping

   Contact Customer Service to inform us that you have not received your package. Once we confirm with the mail that your package is lost, we offer a refund or return your items.

 

5. If we have shipped a defective or damaged item

   You are eligible for a full refund or exchange. When requesting your refund, be prepared to provide customer service photographs that clearly show the problem with the item and its tracking number as soon as possible. Alternatively, you can open the item in front of the recipient and if you find that it was damaged during shipping, you can reject it. BoutiqueGros will ship you a new item in your next order or refund.